Transparency and compliance

Trust Centre

How we operate, how we are remunerated, and what you can expect from Free Energy Help Ltd as your independent commercial energy consultant.

Compliance

Free Energy Help Ltd operates as an independent commercial energy consultancy. We are not a licensed energy supplier and we do not hold a supply licence. We act as an intermediary between businesses and energy suppliers, sourcing quotes and facilitating contract placements on behalf of our clients.

We comply with the requirements of the Energy Broker Code of Practice where applicable

We disclose our remuneration arrangements to clients on request

We do not place contracts without explicit client authorisation

We maintain records of all client interactions and contract placements

Privacy

We take the privacy of your business information seriously. We collect only the information necessary to carry out your energy review and, where applicable, to source quotes from suppliers.

We do not sell or share your personal data with third parties for marketing purposes

We share your details with energy suppliers only with your explicit consent

You have the right to request access to, correction of, or deletion of your data at any time

We are registered with the Information Commissioner's Office (ICO)

How we compare suppliers

Our comparisons are based on the quotes we receive from the suppliers on our panel at the time of your enquiry. We access a broad panel of UK business energy suppliers, but we do not have access to every supplier in the market.

We compare quotes on a like-for-like basis (same contract length, same payment terms)

We present quotes clearly, including unit rates, standing charges and contract terms

We do not favour any particular supplier — our recommendations are based on the best available rates for your requirements

We disclose that we receive a commission from suppliers when a contract is placed

Complaints

If you are unhappy with any aspect of our service, we want to hear from you. We have a formal complaints process and aim to resolve all complaints promptly and fairly.

We will acknowledge your complaint within 2 working days

We aim to resolve all complaints within 14 working days

If we are unable to resolve your complaint, we will advise you of any further options available to you

Letter of Authority

A Letter of Authority (LOA) is a document that authorises Free Energy Help Ltd to act on your behalf with your energy supplier. We request an LOA before contacting your supplier or requesting account information.

We will always explain what an LOA authorises before asking you to sign

Our LOA authorises us to request account information and obtain quotes — it does not authorise us to sign contracts on your behalf without your explicit approval

You can withdraw an LOA at any time by notifying us in writing

We do not use LOAs to access accounts for any purpose other than your energy review