Complaints Process
We take all complaints seriously. If you are unhappy with any aspect of our service, please let us know and we will do our best to resolve the matter promptly and fairly.
How to raise a complaint
Contact us
Raise your complaint by email to [email protected] or by telephone. Please include your business name, contact details and a clear description of your complaint.
Acknowledgement
We will acknowledge your complaint within 2 business days of receipt.
Investigation
We will investigate your complaint thoroughly and keep you informed of progress.
Resolution
We aim to resolve complaints within 10 business days. If we need more time, we will let you know and explain why.
Final response
We will provide a written final response setting out our findings and any action we have taken or propose to take.
Contact details for complaints
Email: [email protected]
Telephone: 0330 001 0000
Free Energy Help Ltd, Derby, England. Registered in England and Wales.
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